Supply Chain Management


The scope of this track includes all aspects of the delivery process (procurement, manufacturing, logistics, inventory management, account management, marketing and new product development) and theoretical contributions from the social sciences (operations management, corporate strategy, organizational behavior, new institutional economics, and public policy) in relation to developed and developing countries world-wide. Topics of interests include, but are not limited to:

  • Vertical integration
  • Efficient consumer response
  • Investment in emerging economies
  • Just in time
  • Logistics
  • Organizational behavior
  • Challenges of reverse exchanges in service supply chains
  • Evaluation of new or existing business excellence model’s ability to accommodate reverse service exchanges
  • Business process improvement for the management of reverse exchanges in services
  • Entrepreneurial opportunities for new business model development for managing reverse service exchanges
  • Technological and service delivery innovations and their applications in service supply chainsv
  • Service value co-creation (creating value through returns)
  • Sustainable service supply chains
  • Reverse exchanges affecting customer satisfaction and customer loyalty
  • Reconciling outsourcing/sub-contracting and management of reverse exchanges
  • Management of the reverse exchanges in specific service sectors (e.g. healthcare, telecommunications, etc.)
  • Issues of resiliency and vulnerability in the reverse exchange service supply chains

Track Chair: Dr. Muhammad Kamal

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